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DELIVERY AND RETURNS

WE OFFER FREE WORLDWIDE DELIVERY!

 

DELIVERY TIMES:

Once you have placed your order, we usually manufacture the very next working day. The order is then sent immediately, free of charge, using a tracked service by our delivery partner UPS, and the delivery times are as follows;

WALLPAPER

UK: 2-5 days 

EU: 3-5 days

ROW: 4-10 days 

SAMPLES

UK samples are sent via Royal Mail, and International samples are sent via a UPS tracked service

UK: 1-2 days 

EU: 2-3 days 

ROW: 2-5 days  

 

DELIVERIES:

If you would like to change the delivery address on your order, please inform us within 24hrs from placing your order and we will change it for you before the order is dispatched. If your order has already been dispatched and you would then like to change the delivery address, your order will need to be returned to our warehouse, so a new delivery label can be created and the collection rearranged. Should you change the delivery address on UPS yourself after the initial order has been dispatched, unfortunately we cannot accept responsibility for the parcel from that point onward. Please note that should we have to send the delivery out again after being returned for an address change, you will be charged for the additional delivery fee, which will be payable before dispatch.

TAXES AND DUTIES:

Taxes and duties are payable by the customer on all international orders upon arrival in the destination country, in addition to the delivery charge. These are standard in all countries and are calculated by the local customs office when the parcel arrives. UPS or the local customs office will contact the customer by email or telephone, and any taxes and duties are payable to release your order/s.

SAMPLES:

Our sample designs are scaled down to show you as much of the design elements and colours are possible, the actual size of the elements will be as per the images of the wallpaper on the individual product pages. Please be aware that slight colour variations may occur between samples and production, due to them being printed in different print batches. Munks and Me cannot accept responsibility for any such colour variations.

WALLPAPER:

RETURNS

All our wallpaper is designed and printed to order so unfortunately, we cannot, under any circumstance, offer a refund or exchange. If, however, your wallpaper is marked or damaged, please keep all packaging and email hello@munksandme.com for assistance.

Printing wallpaper is a technical and advanced process, and on rare occasions, mistakes can be made. We ask that you please always check the wallpaper before booking a decorator to install it or hanging it yourselves, to ensure there are no production defects. If you find any flaws, please contact us before you book your decorator or start installing the wallpaper, and we will replace it free of charge.

The limit of Munks & Me's liability for any fault or defect in the product shall be to the value of, not exceeding the purchase price of the particular goods. It is important that the installation instructions provided on the reverse of our label are followed closely, to ensure the best results are achieved. It is up to the customer to check the product before installing it. We do not reimburse for re-installation costs or faulty installations. 

CANCELLATIONS

Wallpaper orders are processed and sent to production within 24 hours of you completing payment, where they are printed to order. If you realise you have made an error, please email hello@munksandme.com immediately, so that we can try and assist. After this time, or if you order has already been printed, unfortunately we cannot cancel or amend the order. This includes amending shipping addresses. We cannot be held responsible if PayPal, Shopify Pay or any auto-fill settings on your device input an old shipping address or a non-complete address, but please email hello@munksandme.com and we will certainly help where we can.

PRODUCT IMAGES:

We try to ensure that the product images you see on our website are as true a reflection as possible of the actual products, however, please be aware that colours may vary depending on your monitor settings.