Custom Service Exec
Work from home
Mon-Fri, 8am - 12pm
3 month probation, thereafter renewable fixed term contract
Salary - please send your salary expectation through when applying
Responsibilities
- Managing all online orders, making sure that every step is followed to ensure that all parcels are distributed in a timely manner
- First point of contact for all customer service emails and enquiries including complaints
- Processing all online payments
- Processing refunds
- Provide quotes and advice for customers wanting to purchase custom wallpapers
- Maintain and update FAQ's
- Responsible for research and feedback
- Manage all platforms for the business including the website, Etsy and NOTHS
- Arranging all order collections and deliveries daily
- Managing all Wholesale Accounts and Invoices
- Provide Monthly Website Report to Management
Skills required
- Excellent communication skills, both written and verbal, and the highest attention to detail
- Computer literate
- You'll thrive under pressure, managing your time well and able to juggle multiple customers at any one time
- You'll have enough confidence to make real-time decisions and think outside the box
- A genuine passion to always improve the online customer experience
- Customer service experience/customer focussed
- Natural problem solver
- Interest in ecommerce and or digital marketing
- Ability to work autonomously
- MS office suite (excel, word)
Nice to have
- Basic knowledge of graphic design principals
- Ecommerce or digital experience
Please send CV's through to hello@munksandme.com
If you don’t hear back from me within 5 working days then please acknowledge that your application was unsuccessful