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DELIVERY AND RETURNS

*PLEASE NOTE THAT DIFFERENT DELIVERY INFO APPLIES TO WALLPAPER AND WALL ART

 

DELIVERY TIMES:

 

SAMPLES

Printed and dispatched within 48 hours.

UK delivery is 1-2 days from dispatch

EU delivery is 2-3 days from dispatch

ROW delivery is 2-7 days from dispatch

 

WALLPAPER

Printed within 5-7 working days from order

UK delivery is 1-2 days from dispatch

EU delivery is 2-3 days from dispatch

ROW delivery is 2-7 days from dispatch

 

WALL ART

Printed within 30 mins from order and dispatched within 24-48 hours

UK delivery is 1-2 days from dispatch

EU delivery is 2-3 days from dispatch

ROW delivery is 2-7 days from dispatch

  

TAXES AND DUTIES:

Taxes and duties are payable by the customer on all international orders upon arrival in the destination country, in addition to the delivery charge. These are standard in all countries and are calculated by the local customs office when the parcel arrives. UPS or the local customs office will contact the customer by email or telephone, and any taxes and duties are payable to release your order/s.

 

SAMPLES:

Our sample designs are scaled down to show you as much of the design elements and colours are possible, the actual size of the elements will be as per the images of the wallpaper on the individual product pages. Please be aware that slight colour variations may occur between samples and production, due to them being printed in different print batches. Munks and Me cannot accept responsibility for any such colour variations.

 

WALLPAPER:

 

RETURNS

All our wallpaper is designed and printed to order so unfortunately, we cannot, under any circumstance, offer a refund or exchange. If, however, your wallpaper is marked or damaged, please keep all packaging and email hello@munksandme.com for assistance.

Printing wallpaper is a technical and advanced process, and on rare occasions, mistakes can be made. We ask that you please always check the wallpaper before booking a decorator to install it or hanging it yourselves, to ensure there are no production defects. If you find any flaws, please contact us before you book your decorator or start installing the wallpaper, and we will replace it free of charge.

The limit of Munks & Me's liability for any fault or defect in the product shall be to the value of, not exceeding the purchase price of the particular goods. It is important that the installation instructions provided on the reverse of our label are followed closely, to ensure the best results are achieved. It is up to the customer to check the product before installing it. We do not reimburse for re-installation costs or faulty installations. 

CANCELLATIONS

Wallpaper orders are processed and sent to production within 24 hours of you completing payment, where they are printed to order. If you realise you have made an error, please email hello@munksandme.com immediately, so that we can try and assist. After this time, or if you order has already been printed, unfortunately we cannot cancel or amend the order. This includes amending shipping addresses. We cannot be held responsible if PayPal, Shopify Pay or any auto-fill settings on your device input an old shipping address or a non-complete address, but please email hello@munksandme.com and we will certainly help where we can.

PRODUCT IMAGES:

We try to ensure that the product images you see on our website are as true a reflection as possible of the actual products, however, please be aware that colours may vary depending on your monitor settings.

 

PRINTS:

Your order is produced within 15-30 minutes of you placing it and, due to all items being made to order, unfortunately once you have placed your order, we cannot make any changes to it. Should you have any urgent concerns, please email hello@munksandme.com and we will do our best to help.

RETURNS

Due to all items being printed to order, we cannot, under any circumstance, offer a refund or exchange. If, however, your print is marked or your order has arrived damaged, please keep all packaging and email hello@munksandme.com for assistance.

CANCELLATIONS

Orders are automatically printed to order within 30 minutes of you completing payment. If you realise you have made an error, please email hello@munksandme.com immediately, so that we can try and assist. After this time, or if you order has already been printed, unfortunately we cannot cancel or amend the order. This includes frames and amending shipping addresses. We cannot be held responsible if PayPal, Shopify Pay or any auto-fill settings on your device input an old shipping address or a non-complete address. When customers contact us immediately though. we do try to help where we can - please email hello@munksandme.com