Gebruik deze tekst om de vragen van uw klanten zo gedetailleerd mogelijk te beantwoorden.

Gebruik deze tekst om de vragen van uw klanten zo gedetailleerd mogelijk te beantwoorden.

Gebruik deze tekst om de vragen van uw klanten zo gedetailleerd mogelijk te beantwoorden.

Gebruik deze tekst om de vragen van uw klanten zo gedetailleerd mogelijk te beantwoorden.

Gebruik deze tekst om de vragen van uw klanten zo gedetailleerd mogelijk te beantwoorden.

Gebruik deze tekst om de vragen van uw klanten zo gedetailleerd mogelijk te beantwoorden.

We need the full height and width of your wall, so you will need to measure the wall at its highest and widest points, then add on 10cm's to those measurements to allow a little extra for trimming. If you're not sure and would like some help, please email us at hello@munksandme.com and we would be happy to help.

Yes you can, to customise your mural to work around doors, windows or pieces of furniture, or possibly change a colour to suit your room, Please visit our "Customise A Wallpaper" page for further details of this service

Yes you can. Please contact us at hello@munksandme.com with your requirements and we will gladly assist you.

UK Wallpaper Specifications:

Our wallpaper/murals are printed on a roll that is 94cm wide which means each panel is 94cm wide.

International/Rest of World Wallpaper Specifications:

Our wallpaper/murals are printed on a roll that is 48.5cm wide which means each panel is 48.5cm wide. This is to ensure that we keep our international shipping and customs charges to a minimum for our international customers.

Each panel is labelled Panel A, B, C etc. on the same roll, so the roll is unrolled and each panel trimmed off in preparation for installation. You can find our installation guide here

Please do not book your Decorator until your order has arrived. We understand that Decorators are busy and you may miss your ideal install date however, sometimes things happen that are out of our control, which may alter the delivery date. It is for this reason that we advice ordering the wallpaper early, then booking your decorator when the order arrives. We will not be held responsible for reimbursing Decorator Fees.

Wallpaper is generally fairly easy to remove however, the degree of difficulty varies depending on the type of wallpaper used, the condition of the wall underneath and the length of time it has been on the wall. Here are some very basic steps to follow, but if you need any further help, please email us at hello@munksandme.com and we'll gladly assist you.

1. Mix some hot/warm water with dishwashing soap/liquid into a spray bottle. Spray the wall evenly with the warm water mixture, and leave for 10 mins to soften the paper.

2. Using a trowel/scraper, gently scrape off the wallpaper panel by panel, being careful not to damage the wall in the process. Remove any excess glue/adhesive using a damp sponge/cloth.

You can find our Wallpaper and Installation guide here - Preparing your wall is covered in Step 2.

You can find what tools you will need in our Wallpaper and Installation guide here The tools required are listed in Step 1

You will need to use a wallpaper paste/glue/adhesive that is suitable for non-woven wallpapers. These can be in the form of a pre mixed paste or flakes that are mixed with water, and can be purchased from most larger hardware stores and independent retailers, both in store and online.

The best way to clean your wallpaper, is to use a slightly damp (not wet or dripping please), towelling cloth or sponge, and lightly rub over the effected area. Please do not use any ammonia based detergents, as they may smudge the ink used to print the wallpaper. 

Yes we deliver worldwide using a UPS tracked service.

Our production time is approx. 10 working days and UK delivery is a next day service, with deliveries to the EU being 1-2 days and deliveries to the rest of the world being 2-4 days.

UK delivery is FREE for all orders over £100

The delivery charge to countries outside of the UK, are calculated at checkout once your delivery address has been input.

No they are not. Customs duties and taxes are calculated by the local customs office in the destination country, and are standard procedure for any products being imported. These charges are payable by the customer, who will be contacted by the local customs office when the order arrives in the country.

Yes, we can deliver to any address, provided the correct address is put into the delivery address fields at checkout.

Yes, you will receive an email when your order is ready to be dispatched, which will include your tracking number.

Please contact us immediately after you realise that you ordered the incorrect wallpaper/size, and we will check whether your order has been printed yet? As all our wallpaper is made to order, should your order already have been printed, unfortunately your original order cannot be cancelled or changed. 

If at all possible, please do not unpack the wallpaper and email us immediately at hello@munksandme.com to let us know about the damage. Please include pictures of the damage and all/any relevant information and we will gladly assist you.

If your wallpaper has a mark on it or there is an issue with the print colours, please do not install the wallpaper and email us at hello@muinksandme.com for immediate assistance.

Please email us at hello@munksandme.com stating your initial order number and the details of the extra wallpaper you need, and we will gladly assist you. Please note that any additional wallpaper panels that are ordered outside of the original order will be paid for by the customer and will be printed from a different print batch, so unfortunately we cannot guarantee an exact colour match.

Non-woven wallpaper is made from a mixture of natural and synthetic fibers, such as polyester and cellulose. It is durable, breathable, and easy to install and remove.

Non-woven wallpaper is durable and resistant to wear. It can be cleaned with a damp cloth. Avoid using harsh chemicals or abrasive cleaners.

Yes, it most certainly is non-toxic and Eco -Friendly! We use premium FSC Certified media, and our inks are UVGel technology which GREENGUARD Gold Certified. This means you can trust that our wallpaper meets strict chemical emission limits, and so contribute to a healthier interior for our customers.

 

Although a traditional paper based wallpaper media, our wallpaper is durable and can withstand a fair amount of wear and tear. If your wallpaper were to get marked, we recommend using a damp (not wet or dripping) sponge or cloth, and gently wipe over the effected area. Continue wiping as needed, his should remove the mark. 

Please do not use any ammonia based detergents to try and remove marks, as these may effect the ink in the wallpaper, and may result in further damage to your wallpaper. 

If you're unsure, please email hellow@munkandme.com with a brief explanation of what went wrong, and pictures of the effected area/s, and we would be happy yo help further.

 

The best way to find a matching paint colour to your wallpaper, is to order a sample from us and take it to your local paint shop to match for you. The colour shades in your wallpaper sample will be the same in production, so you can be sure that if the paint matches your sample, it will match your wallpaper.

Installation is easier than you think! Our Step-by-Step Installation Guide is included in every wallpaper roll that we send out, and is really easy to follow, even for the DIY novice!

Removing non-woven "paste the wall" wallpaper can be relatively straightforward if done correctly. Here's a step-by-step guide to help you remove it, as well as some handy tips!

Peeling Method:

Find a Loose Edge: Look for a corner or edge where the wallpaper is slightly loose.

Peel Off: Gently pull the wallpaper away from the wall. Non-woven wallpapers are designed to come off in large strips, making this method easy and effective.

Using Water and Tools:

Soak with Water: If peeling is difficult, use hot water to soak the wallpaper. This can help loosen the adhesive.

Use a Scorer Tool: Of the wallpaper doesn't peel away easily, lightly score the surface with a scorer tool to help the water penetrate the wallpaper

Removing Adhesive Residue:

Warm Soapy Water: Use a sponge or soft cloth with warm soapy water to clean any remaining adhesive from the wall.

Tips for Safe Removal:

Avoid Harsh Chemicals: Non-woven wallpapers are generally easy to remove without harsh chemicals, so it's best to avoid them to prevent damage to the wall.

Be Gentle: When using tools like putty knives or scrapers, be gentle to avoid scratching the wall surface.

Proper Wall Preparation: If the wall was properly primed before installing the wallpaper, removal should be easier and less likely to cause damage.