Conditions d’utilisation
By using this website you are agreeing to the Terms and Conditions detailed below:
PAYMENT
Munks and Me accepts most major credit and debit cards as well as PayPal. Payment will be debited from your account prior to the order being despatched to you. All credit/debit card holders are subject to validation checks and authorisation by the card issuer. In the event of a card refusal, we will not accept the order, we will not be liable for delay or non delivery.
PRICING
Our prices may change without prior notice at any time.
All charges and refunds are in UK Pound Sterling (£). Munks and Me cannot be held responsible for any loss due to exchange rate fluctuation.
Please note that if you are shopping from outside the UK, your order may be subject to customs and duties charges. For more information on this, contact your local customs authorities.
DELIVERY TIMES:
Once you have placed your order, we usually prepare and manufacture your order within 3-5 business days. The order is then sent immediately using a tracked service by our delivery partner UPS, and the delivery times are as follows;
WALLPAPER
UK: 7-10 working days from order
EU: 7-10 working days from order
ROW: 7-10 working days from order
SAMPLES
UK: 7-10 working days from order
EU: 7-10 working days from order
ROW: 7-10 working days from order
All UK orders are printed and despatched within the UK.
All ROW orders are printed and dispatched from the EU.
Please note that if you are shopping from outside the UK, your order may be subject to customs and duties charges. For more information on this, contact your local customs authorities.
*Please note that we do have capacity to prioritise urgent orders, so if you have a deadline to meet, please email hello@munksandme.com to let us know and we will try our best to help.
*If you are using a decorator, please do not book them until your order has arrived. We understand that decorators are busy and you may miss your ideal install date however, sometimes things happen that are out of our control, which may alter the delivery date. It is for this reason that we advice ordering the wallpaper early, then booking your decorator when the order arrives. We will not be held responsible for reimbursing decorator fees.
CANCELLATIONS
Wallpaper orders are processed and sent to production within 24 hours of you completing payment, where they are printed to order. If you realise you have made an error, please email hello@munksandme.com immediately, so that we can try and assist. After this time, or if you order has already been printed, unfortunately we cannot cancel or amend the order. This includes amending shipping addresses. We cannot be held responsible if PayPal, Shopify Pay or any auto-fill settings on your device input an old shipping address or a non-complete address, but please email hello@munksandme.com and we will certainly help where we can.
RETURNS
All our wallpaper is designed and printed to order so unfortunately, we cannot, under any circumstance, offer a refund or exchange. If, however, your wallpaper is marked or damaged, please keep all packaging and email hello@munksandme.com for assistance.
Printing wallpaper is a technical and advanced process, and on rare occasions, mistakes can be made. We ask that you please always check the wallpaper before booking a decorator to install it or hanging it yourselves, to ensure there are no production defects. If you find any flaws, please contact us before you book your decorator or start installing the wallpaper, and we will replace it free of charge.
The limit of Munks & Me's liability for any fault or defect in the product shall be to the value of, not exceeding the purchase price of the particular goods. It is important that the installation instructions provided on the reverse of our label are followed closely, to ensure the best results are achieved. It is up to the customer to check the product before installing it. We do not reimburse for re-installation costs or faulty installations.
PRIVACY
We treat all personal information as confidential. We will never pass on your personal information to a third party.
If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact us at hello@munksandme.com