DELIVERY AND RETURNS

DELIVERY INFO

All prints are made to order therefore do take a little longer to get to you (but promise to be as quick as we can).  All orders will be dispatched within 2-3 working days of placing the order.  If you wish to cancel your order please contact us within 24 hours of placing your order. 

UK 3 - 5 working days from date of despatch

EU 7 - 10 days from date of despatch

ROW 10 - 15 working days from date of despatch

Please note that Munks and Me is not responsible for any additional duties or taxes which may be payable on receipt.

GENERAL DELIVERY INFORMATION

Orders will be sent to the delivery address specified when placing your order. We cannot be held responsible if this delivery address is incorrect. We cannot take responsibility for any lost or stolen parcels if you request that it is left somewhere other than the address it has been posted to. 

If your parcel is lost, please contact us quoting your order number and full delivery address and we will investigate with the carrier.

CANCELLATIONS

If you would like to cancel you order before it is sent out please contact us within 24 hours of placing your order.  If your order has already been dispatched then we are unable to cancel your delivery, however you can still return your items for a full refund.

RETURNS

If you not 100% satisfied with your print please simply email us for a returns number and we will process the refund as soon as we receive your order back with us safely.

DAMAGES

We do endevour to pack everything very carefully but in any instance where your print has arrived damaged please contact me within 48 hours of receiving your parcel and we will do whatever we can to resolve it!

WALLPAPER DELIVERY AND RETURNS INFO

DELIVERY INFO

Our wallpaper is made to order so please expect up to 1 to 2 weeks for your order to arrive.

Delivered Monday-Friday (excluding bank or public holidays).

RETURNS

All our wallpaper is made to order therefore we can only accept a return for faulty wallpaper.

When returning, please make sure you package your items securely, we cannot provide a refund or exchange for items that have been damaged in transit back to us.

It is advised that you ask for a free proof of postage certificate from your Post Office when returning items as we cannot accept responsibility for items that are lost in the post. Delivery is paid for at your own cost but will be refunded once there is confirmation of the faulty item.

CANCELLATIONS

We cannot accept cancellations once the order is in production as each order is made to order. Please contact us and we can advise if the order has reached the production process and we can advise whether a cancellation is possible.

SAMPLES

We can provide wallpaper samples but please be aware that slight colour variations may occur between samples provided due to differing product batches. Munks and Me cannot accept responsibility for any such colour variations.

DAMAGED WALLPAPER

If any items arrived damaged, please make sure you let us know within 48 hours of receiving your order. 

Please return the damaged items to us within 14 days of receiving your order and following our Returns procedure outlined above.

PRODUCT IMAGES

We try to ensure that the product images you see on our website are as true a reflection as possible of the actual products, however please be aware that colours may vary depending on your monitor settings.