SHIPPING AND RETURNS

Please note: Over this busy period we are unable to prioritse orders.

CHRISTMAS DELIVERY TIMES:

Order before 6th December 2024 to receive your wallpaper before Christmas. Our factory will close on Friday 20th December 2024 and reopen again on Monday 6th January 2025. All orders placed after the 6th December 2024 will be prepared to be dispatched in the week commencing 6th January 2025, when our factory reopens.

DECEMBER DELIVERY DELAYS

Orders placed on and after 29th November are experiencing delays with delivery.  Please allow 10 working days for your orders to arrive.  If they haven't arrived within 10 working days please contact us at hello@munksandme.com

DELIVERY TIMES:

Once you have placed your order, we usually prepare and manufacture your order within 3-5 business days. The order is then sent immediately using a tracked service by our delivery partner UPS, and the delivery times are as follows;

WALLPAPER

UK: 7-10 working days from order

EU: 7-10 working days from order

ROW: 7-10 working days from order

SAMPLES

UK: 7-10 working days from order

EU: 7-10 working days from order

ROW: 7-10 working days from order

*Please note that we do have capacity to prioritize urgent orders, so if you have a deadline to meet, please email hello@munksandme.com to let us know and we will try our best to help.

*If you are using a decorator, please do not book them until your order has arrived. We understand that decorators are busy and you may miss your ideal install date however, sometimes things happen that are out of our control, which may alter the delivery date. It is for this reason that we advice ordering the wallpaper early, then booking your decorator when the order arrives. We will not be held responsible for reimbursing decorator fees.

DELIVERIES:

If you would like to change the delivery address on your order, please inform us within 24hrs from placing your order and we will change it for you before the order is dispatched.

All of our deliveries require a signature on delivery to ensure your parcel is safe, so if there is a chance that you may not be in to receive your parcel, please use an alternative delivery address where someone will be available to sign for your parcel - this may be your work address or a nearby friend or family member.

If your order has already been dispatched and you would then like to change the delivery address, you can do this by signing up to Go to UPS My Choice to change your delivery details. Should you change the delivery address on UPS yourself after the initial order has been dispatched, unfortunately we cannot accept responsibility for the parcel from that point onward.

If it is too late to change the delivery details and your order is returned to our warehouse, a new delivery label will need to be created and the collection rearranged for your order to be reshipped - this will be at the customers cost.

SAMPLES:

Our sample designs are scaled down to show you as much of the design elements and colours are possible, the actual size of the elements will be as per the images of the wallpaper on the individual product pages. Please be aware that slight colour variations may occur between samples and production, due to them being printed in different print batches. Munks and Me cannot accept responsibility for any such colour variations.

RETURNS:

All our wallpaper is designed and printed to order so unfortunately, we cannot, under any circumstance, offer a refund or exchange. If, however, your wallpaper is marked or damaged, please keep all packaging and email hello@munksandme.com for assistance.

Printing wallpaper is a technical and advanced process, and on rare occasions, mistakes can be made. We ask that you please always check the wallpaper before booking a decorator to install it or hanging it yourselves, to ensure there are no production defects. If you find any flaws, please contact us before you book your decorator or start installing the wallpaper, and we will replace it free of charge.

The limit of Munks & Me's liability for any fault or defect in the product shall be to the value of, not exceeding the purchase price of the particular goods. It is important that the installation instructions provided on the reverse of our label are followed closely, to ensure the best results are achieved. It is up to the customer to check the product before installing it. We do not reimburse for re-installation costs or faulty installations. 

CANCELLATIONS:

Wallpaper orders are processed and sent to production within 24 hours of you completing payment, where they are printed to order. If you realise you have made an error, please email hello@munksandme.com immediately, so that we can try and assist. After this time, or if you order has already been printed, unfortunately we cannot cancel or amend the order. This includes amending shipping addresses. We cannot be held responsible if PayPal, Shopify Pay or any auto-fill settings on your device input an old shipping address or a non-complete address, but please email hello@munksandme.com and we will certainly help where we can.

PRODUCT IMAGES:

We try to ensure that the product images you see on our website are as true a reflection as possible of the actual products, however, please be aware that colours may vary depending on your monitor settings.