TERMS AND CONDITIONS

TERMS AND CONDITIONS

By using this website you are agreeing to the Terms and Conditions detailed below:

PRODUCT AVAILABILITY

We will do our very best to keep the website up to date at all times. However, we cannot guarantee that items displayed will be available. All prints are made to order and we will aim to process your order request within 7 - 10 working days. 

PAYMENT

Munks and Me accepts most major credit and debit cards as well as PayPal. Payment will be debited from your account prior to the order being despatched to you. All credit/debit card holders are subject to validation checks and authorisation by the card issuer. In the event of a card refusal, we will not accept the order, we will not be liable for delay or non delivery.

PRICING

Our prices may change without prior notice at any time.

All charges and refunds are in UK Pound Sterling (£).  Munks and Me cannot be held responsible for any loss due to exchange rate fluctuation. 

DELIVERY & POSTAGE

All prints are made to order therefore do take a little longer to get to you (but promise to be as quick as we can).  All orders will be dispatched within 7-10 days of placing the order.  If you wish to cancel your order please contact us within 24 hours of placing your order. 

UK Standard – £3.00 (7 - 10 working days)

EU - £5.50 (7-10 working days)

Rest of the World - £5.50 (7-10 working days)

Please note that Munks and Me is not responsible for any additional duties or taxes which may be payable on receipt.

CANCELLATIONS

If you would like to cancel you order before it is sent out please contact us.  If your order has already been dispatched then we are unable to cancel your delivery, however you can still return your items for a full refund

RETURNS POLICY

Munks and Me are happy to offer a full refund or exchange on any item you are not satisfied with within 14 days of receipt. We will only accept returned items in their original condition and packaging

HOW TO MAKE A RETURN

If you not 100% satisfied with your print please simply return it to the below address and we will process the refund as soon as we receive your order back with us safely.

Munks and Me
63 Elsenham Street
Southfields
London
UK
SW18 5NX

To be eligible for a return, your print must be unused and in the same condition that you received it. It must also be in the original packaging.

REFUNDS

Once we have received the goods in ‘as sold’ condition, we will refund your credit/debit card excluding the original postage costs within 14 days.

PRIVACY

We treat all personal information as confidential. We will never pass on your personal information to a third party.

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact us at munksandme@gmail.com