FREQUENTLY ASKED QUESTIONS

How to Measure and Order

1. Do you offer samples?

Yes, you can find a "Purchase Sample'' button on each of our product pages, so just go to the page of the wallpaper you like, and order that particular sample right away.

 

2. How big are samples and are they to scale?

Our samples are A4 and the design is scaled down to for the size of the sample, to allow you to view the full mural with all the colours that will be on your order.

 

3. How do I know the true scale/size of the mural?

The true scale of the mural can be found in the main product images on the product pages. If you have specific size requirements, please contact us at hello@munksandme.com and we will gladly assist you.

 

4. How do I measure my wall correctly?

We need the full height and width of your wall, so you will need to measure the wall at its highest and widest points, then add on 10cm's to those measurements to allow a little extra for trimming.

 

5. My wall is an odd shape, how do I know how much to order?

We need the full height and width of your wall, so you will need to measure the wall at its highest and widest points, then add on 6cm's to those measurements to allow a little extra for trimming. If you're not sure and would like some help, please email us at hello@munksandme.com and we would be happy to help.

 

6. Can I customize my wallpaper to allow for doors, windows and/or pieces of furniture, or can I change a colour in the design?

Yes you can, to customize your mural to work around doors, windows or pieces of furniture, or possibly change a colour to suit your room, please contact hello@munksandme.com and we will provide you with a quote for this service.

 

7. Can I wallpaper my ceiling?

Yes you can, we've done quite a few of these and they look great! Please contact us at hello@munksandme.com with your requirements and we will gladly assist you.

 

8. What is the width of your wallpaper panels?

UK orders: Our wallpaper/murals are printed on a roll that is 94cms wide, so each panel is 94cm's wide.

International/Rest of World orders: Our wallpaper/murals are printed on a roll that is 48.5cms wide, so each panel is 48.5cm's wide. This is to ensure that we keep our international shipping and customs charges to a minimum for our international customers.

Each panel is labelled Panel A, B, C etc on the same roll, so the roll is unrolled and each panel trimmed off in preparation for installation. You can find our installation guide here

 

Preparation and Installation

1. How do I remove old wallpaper from my wall?

Wallpaper is generally fairly easy to remove however, the degree of difficulty varies depending on the type of wallpaper used, the condition of the wall underneath and the length of time it has been on the wall. Here are some very basic steps to follow, but if you need any further help, please email us at hello@munksandme.com and we'll gladly assist you.

 

a. Remove/Peel away any loose wallpaper by just using your hands or a sharp blade.

b. Mix some hot/warm water with dishwashing soap/liquid into a spray bottle. Spray the wall evenly with the warm water mixture, and leave for 10 mins to soften the paper.

c. Using a trowel/scraper, gently scrape off the wallpaper panel by panel, being careful not to damage the wall in the process.d. Remove any excess glue/adhesive using a damp sponge/cloth.

 

2. How do I prepare my wall for installation?

You can find our Wallpaper and Installation guide here - Preparing your wall is covered in Step 3.

 

3. What tools do I need to install my wallpaper?

You can find what tools you will need in our Wallpaper and Installation guide here - The tools you need are listed in Step 2.

 

4. What wallpaper paste/glue should I use?

You will need to use a wallpaper paste/glue/adhesive that is suitable for non-woven wallpapers. These can be in the form of a pre mixed paste or flakes that are mixed with water, and can be purchased from most larger hardware stores and independent retailers, both in store and online.

 

Delivery Information

1. Do you deliver worldwide?

Yes we deliver worldwide using a UPS tracked service.

 

2. How long does delivery take from the time I place my order?

Our production time is 5-7 working days and UK delivery is a next day service, with deliveries to the EU being 1-2 days and deliveries to the rest of the world being 2-4 days.

 

3. What are your delivery charges?

UK delivery is FREE for all orders over £100

The delivery charge to countries outside of the UK, are calculated at checkout once your delivery address has been input.

 

4. Are Duties and Taxes included in your shipping cost?

No they are not. Customs duties and taxes are calculated by the local customs office in the destination country, and are standard procedure for any products being imported. These charges are payable by the customer, who will be contacted by the local customs office when the order arrives in the country.

 

5. Can you send my order to another address other than my home, possibly my office or a friend's house?

Yes, we can deliver to any address, provided the correct address is put into the delivery address fields at checkout.

 

6. Can I track my order?

Yes, you will receive an email when your order is ready to be dispatched, which will include your tracking number.

 

Returns and Exchanges

1. I have ordered the incorrect wallpaper/size, can I cancel the order and reorder it?

Please contact us immediately after you realise that you ordered the incorrect wallpaper/size, and we will check whether your order has been printed yet? As all our wallpaper is made to order, should your order already have been printed, unfortunately your original order cannot be cancelled or changed. 

 

2. My wallpaper has arrived damaged, what do I do now?

If at all possible, please do not unpack the wallpaper and email us immediately at hello@munksandme.com to let us know about the damage. Please include pictures of the damage and all/any relevant information and we will gladly assist you.

 

3. My wallpaper has a mark on it and/or there is a problem with the colours, and I need it replaced.

If your wallpaper has a mark on it or there is an issue with the print colours, please do not install the wallpaper and email us at hello@muinksandme.com for immediate assistance.

 

4. I did not order enough wallpaper and need an extra panel/s, what do I do?

Please email us at hello@munksandme.com stating your initial order number and the details of the extra wallpaper you need, and we will gladly assist you. Please note that any additional wallpaper panels that are ordered outside of the original order, will be printed from a different print batch, so unfortunately we cannot guarantee an exact colour match.

 

*If you did not find what you were looking for, please email us at hello@munksandme.com and we would be happy to help!