WALLPAPER GUIDE
All our wallpapers are made to order, so please make sure you double check your measurements before putting them in or emailing them to us, and remember to please add 6cm to each measurement to allow for trimming. Should any orders need to be reprinted as a result of incorrect measurements being provided, we will not be responsible for any additional charges on the reprint or removal/re-installation.
Printing wallpaper is a technical and advanced process, and on rare occasions, mistakes can be made. We ask that you please always check the wallpaper before booking a decorator to install it, or hanging it yourselves, to ensure there are no production defects. If you find any flaws, please contact us before you book your decorator or start installing the wallpaper, and we will replace it with a new one, free of charge.
The limit of Munks & Me's liability for any fault or defect in the product shall be to the value of, not exceeding the purchase price of the particular goods. It is important that the installation instructions provided on the reverse of our label are followed closely, to ensure the best results are achieved. It is up to the customer to check the product before installing it. We do not reimburse for re-installation costs or faulty installations.
RETURNS:
All our wallpaper is designed and printed to order so unfortunately, we cannot, under any circumstance, offer a refund or exchange. If, however, your wallpaper is marked or damaged, please keep all packaging and email hello@munksandme.com for assistance.
CANCELLATIONS:
Wallpaper orders are processed and sent to production within 24 hours of you completing payment, where they are printed to order. If you realise you have made an error, please email hello@munksandme.com immediately, so that we can try and assist. After this time, or if you order has already been printed, unfortunately we cannot cancel or amend the order. This includes amending shipping addresses. We cannot be held responsible if PayPal, Shopify Pay or any auto-fill settings on your device input an old shipping address or a non-complete address, but please email hello@munksandme.com and we will certainly help where we can.
PRODUCT IMAGES:
We try to ensure that the product images you see on our website are as true a reflection as possible of the actual products, however, please be aware that colours may vary depending on your monitor settings.
DELIVERY & RETURNS
DELIVERY TIMES:
WALLPAPER
UK & EU delivery is 5-7 working days from order
ROW delivery is 5-9 working days from order
WALLPAPER SAMPLES
Printed and dispatched within 48 hours.
UK delivery is 1-2 days from dispatch
EU delivery is 2-3 days from dispatch
ROW delivery is 2-7 days from dispatch
WALL ART
Printed within 30 mins from order and dispatched within 24-48 hours
UK delivery is 1-2 days from dispatch
EU delivery is 2-3 days from dispatch
ROW delivery is 2-7 days from dispatch
TAXES AND DUTIES:
Taxes and duties are calculated by the local customs office when the parcel arrives in the destination country and are the responsibility of the customer. The local customs office will contact the customer by email or telephone, and any taxes and duties are payable on arrival in the destination country.
SAMPLES:
Our sample designs are scaled down to show you as much of the design elements and colours are possible, the actual size of the elements will be as per the images of the wallpaper on the individual product pages. Please be aware that slight colour variations may occur between samples and production, due to them being printed in different print batches. Munks and Me cannot accept responsibility for any such colour variations.
PRINTS:
Your order is produced within 15-30 minutes of you placing it and, due to all items being made to order, unfortunately once you have placed your order, we cannot make any changes to it. Should you have any urgent concerns, please email hello@munksandme.comand we will do our best to help.
RETURNS:
Due to all items being printed to order, we cannot, under any circumstance, offer a refund or exchange. If, however, your print is marked or your order has arrived damaged, please keep all packaging and email hello@munksandme.com for assistance.
FAQS
How to Measure and Order
1. Do you offer samples?
Yes, you can find a "Purchase Sample'' button on each of our product pages, so just go to the page of the wallpaper you like, and order that particular sample right away.
2. How big are samples and are they to scale?
Our samples are 20cm x 20cm and the design is scaled down to for the size of the sample, to allow you to view the full mural with all the colours that will be on your order.
3. How do I know the true scale/size of the mural?
The true scale of the mural can be found in the main product images on the product pages. If you have specific size requirements, please contact us at hello@munksandme.com and we will gladly assist you.
4. How do I measure my wall correctly?
We need the full height and width of your wall, so you will need to measure the wall at its highest and widest points, then add on 6cm's to those measurements to allow a little extra for trimming.
5. My wall is an odd shape, how do I know how much to order?
We need the full height and width of your wall, so you will need to measure the wall at its highest and widest points, then add on 6cm's to those measurements to allow a little extra for trimming. If you're not sure and would like some help, please email us at hello@munksandme.com and we would be happy to help.
6. Can I customize my wallpaper to allow for doors, windows and/or pieces of furniture, or can I change a colour in the design?
Yes you can, to customize your mural to work around doors, windows or pieces of furniture, or possibly change a colour to suit your room, please contact hello@munksandme.com and we will provide you with a quote for this service.
7. Can I wallpaper my ceiling?
Yes you can, we've done quite a few of these and they look great! Please contact us at hello@munksandme.com with your requirements and we will gladly assist you.
8. What is the width of your wallpaper panels?
Our wallpaper/murals are printed on a roll that is 94cms wide, so each panel is 94cm's wide, making for easy hanging and less joins. Each panel is labelled Panel A, B, C etc on the same roll, so the roll is unrolled and each panel trimmed off in preparation for installation. You can find our installation guide here
Preparation and Installation
1. How do I remove old wallpaper from my wall?
Wallpaper is generally fairly easy to remove however, the degree of difficulty varies depending on the type of wallpaper used, the condition of the wall underneath and the length of time it has been on the wall. Here are some very basic steps to follow, but if you need any further help, please email us at hello@munksandme.com and we'll gladly assist you.
a. Remove/Peel away any loose wallpaper by just using your hands or a sharp blade.
b. Mix some hot/warm water with dishwashing soap/liquid into a spray bottle. Spray the wall evenly with the warm water mixture, and leave for 10 mins to soften the paper.
c. Using a trowel/scraper, gently scrape off the wallpaper panel by panel, being careful not to damage the wall in the process.d. Remove any excess glue/adhesive using a damp sponge/cloth.
2. How do I prepare my wall for installation?
You can find our Wallpaper and Installation guide here - Preparing your wall is covered in Step 3.
3. What tools do I need to install my wallpaper?
You can find what tools you will need in our Wallpaper and Installation guide here - The tools you need are listed in Step 2.
4. What wallpaper paste/glue should I use?
You will need to use a wallpaper paste/glue/adhesive that is suitable for non-woven wallpapers. These can be found online on Amazon, EBay or from most larger hardware stores.
Delivery Information
1. Do you deliver worldwide?
Yes we deliver worldwide using a UPS tracked service.
2. How long does delivery take from the time I place my order?
Our production time is 3-7 working days and UK delivery is a next day service, with deliveries to the EU being 1-2 days and deliveries to the rest of the world being 2-4 days.
3. What are your delivery charges?
UK delivery is FREE for all orders over £50
EU delivery is £10.95
ROW delivery is £20.954.
4. Are Duties and Taxes included in your shipping cost?
No they are not. Customs duties and taxes are calculated by the local customs office in the destination country, and are standard procedure for any products being imported. These charges are payable by the customer, who will be contacted by the local customs office when the order arrives in the country.
5. Can you send my order to another address other than my home, possibly my office or a friend's house?
Yes, we can deliver to any address, provided the correct address is put into the delivery address fields at checkout.
6. Can I track my order?
Yes, you will receive an email when your order is ready to be dispatched, which will include your tracking number.
Returns and Exchanges
1. I have ordered the incorrect wallpaper/size, can I cancel the order and reorder it?
Please contact us immediately after you realise that you ordered the incorrect wallpaper/size, and we will check whether your order has been printed yet? As all our wallpaper is made to order, should your order already have been printed, unfortunately your original order cannot be cancelled or changed.
2. My wallpaper has arrived damaged, what do I do now?
If at all possible, please do not unpack the wallpaper and email us immediately at hello@munksandme.com to let us know about the damage. Please include pictures of the damage and all/any relevant information and we will gladly assist you.
3. My wallpaper has a mark on it and/or there is a problem with the colours, and I need it replaced.
If your wallpaper has a mark on it or there is an issue with the print colours, please do not install the wallpaper and email us at hello@muinksandme.com for immediate assistance.
4. I did not order enough wallpaper and need an extra panel/s, what do I do?
Please email us at hello@munksandme.com stating your initial order number and the details of the extra wallpaper you need, and we will gladly assist you. Please note that any additional wallpaper panels that are ordered outside of the original order, will be printed from a different print batch, so unfortunately we cannot guarantee an exact colour match.
*If you did not find what you were looking for, please email us at hello@munksandme.com and we would be happy to help!